Going Back to Welcome!!!

It's already been set and I have confirmed it today that I will be going back to Welcome Department for Vonage this coming Tuesday, where in we call newly sign up customers and assist them on how to set up the Vonage Device for them to be able to start using the service and enjoy the unlimited local and long distance that the service offerred...

Basically Welcome Department deals with newly sign up customer as well as with Early Life Queue department, the only difference is that in Welcome we are the one who called the customer to help them set up their devices, and we just hope that when we have given the time to reach them and hoping that they can spare us some time to install their device....

In this regard we will be able to troubleshoot right away if there is any possible problems or anything that may occur during the initial setup of the device for them to use the service....most of all to resolve the initial issues pertaining to the service, like if they uses USB port for their computers because it is strongly suggested to use ethernet port, and its the only thing compatible to use the vonage service....

Now that I will going back to Welcome, I just hope that I will be able to help more customers/people who sign up with Vonage service for its the same thing we do in ELQ...

Congrats Pang!!!

It's a good know that blogging interest you too....I hope that you enjoy it as much Leslie and I do, I do know that you will make your site an interesting one...

See you in the office and since I will be on you team this coming Tuesday, will be able to share ideas and help each other....

To all my followers, readers and visitors, if you find time kindly visit "PANG" website, I do know that he just started and have not written much but I pretty sure that he will be able to provide us interesting topics...

Jewelry - Express Yourself - Show Affection!!!

Holiday ( Christmas ) is around the corner, people are rushing to the stores looking for the best gift for their love ones. You will be surprise what you can get from Holsted Jewelers. They will surely provide an exclusive design of jewelry that will suite your taste that will bring out what you desire for your love ones....

Aside from the fact that they have long line of jewelry you can choose from, and best of all they can accommodate you no matter what budget you have, it will surely satisfy the person whom you will give it for or yourself.

Their beautiful items cannot be found or bought on a retail store, make your choice now and make your special someone love you more....

Imagine the expression that you put on their faces once they open your most precious gift aside from the fact that you personally choose the items for them....

Jewelry, I can say it's one of the most precious gift you can offer to someone you dearly love and it will last for eternity.....

Jewelry Gift, is perfect for many occasion, like Anniversary, Birthday, Christmas, Peace Offering, basically any day will do, just to show your affection or even buying an item for yourself and will surely suite your needs or suite your favorite outfit, or could be something that you can wear everyday.....

I have notice also on the website that there is various design of jewelry and accessories you can choose from and the fact that you can have it for yourself or a gift to someone special.....

I must say, I loved the collection, and no matter where you are they can reach you and remember you can only have this items online...

My Apology!!!

I am so sorry that I have not read the SocialSparks term and condition thoroughly, I have read it not totally and I knew that I am not going to have problem with them anymore, at first I have remove the adbrite inline advertisement since that it's also included in terms of condition that inline advertisement on the post must be eliminated for they dont allow it and you cannot put your SocialSparks paid post on or before a paid post as well....

Again my sincere apology...

Traffic Traffic Traffic - Manila, Philippines

You want to witnessed or experienced the heaviest traffic in the world, I guess Manila, Philippines is on the top rank....Rain or shine you will never miss the traffic here, sometimes it last the whole 24 hours, especially during rainy season....

During rainy season, a lot of people get stranded coming to work or heading back home, there's flood everywhere, especially if there's a storm/typhoon, no matter what the signal is, it's all the same, everybody suffered...

Like last night, I left my place around 8pm because my work starts at 9pm and it normally took me 25 minutes travel time, I just give an allowance of 30 minutes if in any case there will be unavoidable circumstances happen like traffic, since it's been raining all afternoon til night yesterday so I anticipated the heavy traffic along Mac Arthur's Highway but never thought that in EDSA (like freeway in US or a National Highway here in the Philippines) the traffic is far more heavy compare to Mac Arthur's Highway, it is normal to expect traffic in Mac Arthur since they are fixing the road and half of it is still in contruction and there's nothing you can do about it but be patience because once they are done with it we are hoping that the flow traffic will far more better than it used to be, Filipinos or people residing in this area experienced not just traffic but flood water rises around like 5 to 7ft, and we are thankful that the government is taking actions to resolve this issues but the question is why are they taking so long to finish it, it's already over a year when they started recontructing this, starting from the bridge (Tullahan)....

To cut the sory short, I was stranded and 30 minutes late for work even I have anticipated the situation, because I have never thought that EDSA will have heavier traffic than Mac Arthur highway last night...

I was thakful that my boss did understand the situation, and my perfect attendance bonus suffer..... :)

Tell Me Something I Don't Know - Sunday, October 26th

Need to go back to Welcome!!!

Last October 24, I have post that I have Finally Decided to stay with ELQ (Early Life Queue) department, and when I came for work today, my supervisor told me that I can't stay with ELQ anymore since it was approved and finalized that I will be going back to Welcome....

I felt sad, I really like to stay at ELQ now, I know that at first it was my wish to go back to Welcome, but I am only human, I have changed my mind but I guess it was too late....

I am only hoping that they will reconsider my request and the basis that they can base it from my performance that I was able to help more customers in this department and best of all I was able to resolve their issues and if they will only check the surveys that I get from customers they will realized that I am more productive here....

In Welcome I must say that I was able to help customers too, its just that I have already found comport in ELQ and I guess I need to accept this again and hoping that one day I will coming to for and be with ELQ again...

Happy 7th Birthday Angelo!!!

Last October 25th, we have celebrated Angelo's 7th birthday and I am so sorry that I was not able to take pictures....

I will certainly ask from his mom Ingrid some of the copy so that I will be able to post it, everybody did enjoy the party and even our relatives from abroad did join the party, we were chatting online to tel them was happening....
Sad to say, I have missed some of the actions for I was busy entertaining relatives online, and it's fine because I get to talk to them...

By the way Angelo is one of my Godson....his a good looking boy and I hope you love my present and everybody else. My wish for you is that may your dreams come true and live a good life, take care of your folks for they love you so much...God bless you always...

Love you Tongtong.......:)

I lost my Files Again!!!

Finally Decided!!!

When I came home from work and my request of being transferred back to previous LOB (Line of Business) which is Welcome Department for Vonage was somehow neglected by my superior, I don't know what happen...

I have requested that my transfer is to be effective today and yet I am hearing that it will be on November 3, and i think that would be unfair in my part so I decide to stay with Early Life Queue Department and I do believe being on this Department, I can help more customer to understand the service that they are getting from Vonage compared when I was still in Welcome Department....

Since I have come to realize this and I am very certain now to stay, and we all know that this is a pilot program, so we still don't know if Vonage have already decided to make it a pull blown department to support customers needs during their first 90 days of having Vonage service....

I have decided to stay and that is final.....

Credits with ExtraDime!!!

ExtraDime is a website which is very interesting, especially for advertisers and online shoppers, they provide a lot of coupons which is very helpful with interesting products and services.
Imagine aside from getting what you want with discounts and at the same time you will be able to earn money online.

They offer a great deal, shop and save, advertise to earn, share info to earn credits and more various ways which is beneficial....and I like it...really interesting....

Who hates earning money, and one way to do it is with ExtraDime, you can add your AdSense Banner on the website, just simply place your google_ad_client parameter code for yur AdSense Banner to be displayed, and by this you will be able to earn credits convertible to cash.
It's really cool and I found out that also offer various bonuses, like Card Bonuses, Bank Bonuses and more...

Forum is even better, it provide informative ideas, what you can get on a certain deal and you can even share your own thoughts...

So if you are looking for a good deal....check ExtraDime now and earn while your shopping....

Happy Anniversary - Someone Who's Miles Away !

I still remember the very 1st day that we've met, it was the same day, October 23 of 1999...We have been together for 9 years now and still in counting...

It's kinda hard for me that we are not together today since it was our 9th year anniversary, It's a bit hard for me to express what I'm feeling right now, its a mixture of loneliness and happiness...

All I have right now is the memory of our previous anniversaries, I still remember that there are times that we stayed at home and didn't go out, you just cooked your special fried rice which happen to be my favorite and of course the Kalderata....I missed your cooking...of course I misses you more...

I really do misses you, and I miss you more and more each day... You left like 3months ago and for me it felt like decades already, I miss that every morning when I arrived from work you were there sleeping or already prepared lunch or breakfast.....

I told myself that instead of thinking of you more and more each day, I need to find way to focus myself into something else and thats when I start blogging....of course I am still devoted to my job since its my main bread and butter...

I really hate myself today, I think I'm gonna cry, I have this loneliness in me and I felt so sad but I know deep inside I am happy, knowing that were still together, love each other and able to communicate once in a while due to my change of schedule at work and I know that the reason why we are apart is because we need to work for our future....

I have love you since the day I have laid my eyes on you and that wont change.....Wish to talk to you soon....

Take care of yourself always.....Again Happy 9th year Anniversary to Someone Who's Miles Away

Modern Art Gallery!!!

Are you into art, you will be surprise with the modern arts that offers by WhiteWalls, their collection of modern art are really great, just imagine the art below and how I love to see one this piece inside my apartment or in my office....

The good part about their offer is that if you will be able to catch it, as of now they provide free shipping and that would be a big sayings....

Check their gallery and I am pretty sure that one way or another you will love what your about to see and perhaps keep it...




I like this canvass, they named it Mighty Green, it's so manly that i think will suite my room...

I still need to ask my partner if we can get this...heheheheh

Try to visit the website and maybe you will find something that interest you...

New Blogspot Website - Age of VOIP!!!

I have created a new blog, " Age of VOIP ", I have decided to create this blog for a very simple reason, I want to help people to understand about VOIP, the benefits that they can get and of course the disadvantages...

PSTN and VOIP is the same, telecommunication services, PSTN is a standard way of placing and receiving phone call that we are used for so many years and then came internet using PSTN, Now VOIP which uses the internet to place and receive phone calls...

On this blog site I will try to educated people about VOIP and if in any case they have questions about this particular service...I will certainly answer it for them to the best of my knowledge...

Most of my post will be regarding Vonage services, installation, technical assistance, the benefit that you can get with a certain feature....

Kindly check my website if you find time "Age of VOIP"...thanks

My Work Schedule....What Now?

When Early Life Queue of Vonage were introduce to us, I really did volunteered to be transfer to this pilot LOB, I was so excited about this new Line of Business and I am so happy that most of the people selected to moved from Welcome Department to Early Life Queue were my close friends in the office and it was full of fun...I enjoyed it so much, it is really a challenge in my part and it's a good one...

Early Life Queue was launch last September 15, 2008, and it went well for us and the good thing is that we are able to resolve customer issues specially during the 1st 90 days of customer having Vonage and it felt good...

NOW! we were asked by our superior if we want to be transfer back over to Welcome Department, of all the agents of Early Life Queue I was the only one reply to this question, meaning I wanted to go back to Welcome, is not that I don't like the project but for a very simple reason that the schedule does not suite me, Welcome operates from 10am to 7pm Pacific Standard Time (PST) while Early Life Queue is from 9am to 6pm Eastern Standard Time (EST)...

I want the PST schedule for my special someone is across the sea and the only time we were able to chat or talk on the net is from 9am to 12nn (EST) or 9pm to 12mn Philippine time...

When it comes to handling my job, the company never had a problem with me, I might not be the best agent there is but I can always say that I have been a good agent since the day I worked with the company...

The sad part, moving back to Welcome will require three people to replace me and there are people who already volunteered and I don't know what had happen that on the 1st day of their training they pull back and the training was stop...

I suppose to go back to Welcome this coming Monday, October 20 and I think that won't be happening since there will no one to replace me, I felt bad for this and they've ask me if I am decided to go back to Welcome and I strongly said "Yes"...

By the end of this week and there is still no response or development for this issue...I think I will stay with Early Life Queue and asked my love one to understand the situation....

Sometimes things wont work the way you want it but instead you have to way things to have it worked on a given circumstances....

Where's Your Loyalty?

Cyber Friends/Relationship !!!

What about dNeero?

Christmas is Really Near....

Like what I have told before that I see to it that I visited my nephew Nathan once a week or every Sunday, and my week wont be complete without seeing him, my mom and my sister...

After spending hours with him today and on my way home I have heard on the radio my all time favorite Christmas Song "Silver Bell".

Since high school "Silver Bell" is the only Christmas Song that I have liked, no matter how you arranged that song it will still be my favorite...the reason why I like it, because there is this one incident happen that a couple were sweetly dancing on this particular song and from that day on every time I heard the song, it reminds me of this couple dancing to that tune...

They were so happy, they were laughing and i do know that they been married for so many years at that time and yet the sweetness that they have still remains and hoping that my parents were also like them....but it's not possible....

So to cut the story short, as soon as got home, I turn on my component and play Silver Bell since I have collection of it played in various way...

Christmas time is really near and I hope that its not only during this time of year that we show love to one another...

Peace be with us all always...:)

Identify Yourself

Customer No Service or Customer Service?

Lets Talk About Cars!!!

Basic Wine Stuff!

Personalized Flash Drives on the Go!!!

Here is a good thing about personalized flash drive, you can carry it anywhere, you are always on the go, you don't have to worry carrying your lap top all the time just to have file save if you need to do something, with a personalized flash drive you can almost store all the important file that you need for school or presentation, even your favorite type of games, music and videos...

Its really cool aside from that it is handy, you can also choose various colors....




10 Reasons Why you must have it.....

1. The New Brag Book
2. Organization Is The Key To Success
3. Share Music
4. Be A Corporate Big Shot
5. Multi-Media Love
6. The New Mix CD
7. Portable Library
8. Build Customer Loyalty
9. Network And Be Remembered
10. For The Person Who Has Everything

Nathan....Taking His Bath....

This video was shot...I think Nathan is only 10 months old...I was not able to upload it because at first it seems that I lost the file, as I check my old memory card...I am so thankful that this particular video is still intact...

Again here is Nathan in one of his memorable experiences as a baby whom we love so much...

Chris Matthews Show - Tell me Something I dont Know

Call Center Agent! "10 Ways to Keep a Smile in Your Voice"

I have been working in a call center for nearly five years now and trust me there are times that you become irate yourself towards a customer in a certain call but you must keep yourself compose for your next call is another story.....

Meaning each in every call you must always wear a smile in your voice and this are the 10 ways to do it and hoping that this will be useful for you....

1. Before you speak to a customer on the phone, remember to smile. It keeps your tone friendly and upbeat.

2. As a reminder to keep smiling, place a mirror where you can see yourself smiling.

3. Use the Golden Rule as your guide: Give all the customers the respect and courtesy that you'd like to receive.

4. Keep your cool with tough customers. Listen patiently, apologize for their inconvinience, and work to fix the problem.

5. Take a deep breath if needed so you can refocus on providing the best service you can.

6. Leave personal issues at home. When your at work, let your professionalism shine.

7. Get plenty of sleep each night, exercise regularly, and eat well-balanced meals in order to keep stress in check.

8. Use mistakes and challenges as opportunities to learn.

9. Keep within sight a picture of something that makes you smile.

10. Remember to count your blessings often. Write down something each day which you are grateful.

Even if you don't work in a call center, this will also work for you since we dealing with different people in our life, in our work environment, when we go out, when we deal with our friends, love ones and family members....

Don't Have Time!!!

Since I have been transitioned to this pilot LOB with Vonage called Early Life Queue... I did not have enough time to speak no chat with my special someone across the sea...

We hardly ever spoke to one another for nearly a month now...It felt bad knowing that we can only spoke between 9:00pm to 12:00 midnight Manila time and yet due to sudden change of project or being transfer to different LOB change that since my schedule now is from 9:00pm to 6:30am Manila time....

There is some issues that we really need to discuss and due to lack of time we hardly ever resolve any issues at all...

I love the Early Life Queue department of Vonage, I just felt upset that my love life need to be put on sacrifice and I hate that since happiness can't be bought just elsewhere...

I am hoping that we will be able to find a way to meet our schedules and this will be a big adjustment for both of us...

Miss you Ney, Hope to talk to you more often...

Mother and Child!!!

My sister Jenny and her son Nathan "Mother and Child". Since I have no track of my sister and my baby nephew, I decided to gather some of their pictures from my sister, you will notice from the photos how our baby Nathan feature have changed.

It's so funny how time passes by, I still remember how we rushed my sister last July 23 of last year ( 2008) because she called me early in the morning that she is about to give birth, I did rushed to her place without even taking a bath that morning....

Nathan is our very first baby in the family, just imagine how excited we are to have him in our family, now his already 1year and 2 months old and his really growing fast, if you just he how big he is, you will never say that his only over 1 year old...

I love looking the picture above, my sister have his child slept on her chest that night and she mention that during this times she have him slept like this almost every night because that the only way he will be able to fall asleep, and I can attest to that because one time when I have him with us on my apartment and during his first night, our nanny don't know how can she possibly make him sleep and I have him sleep on my chest the whole night....

I felt sad because i was not able to take photo of that incident, and i cant do that anymore because he is so heavy now and so big...hehehehehe

Noe that he have grown bigger, I am looking forward of taking him to the malls, I want to show him a lot of things, I want him to have what i didn't get when i was young....

To Nathan, you are one of the greatest gift that we have in our family and we love you so much...

Fall TV 2008 - dNeero peps Wants to Know?

Computer Problem Again!!!

Believe it or Not, I have been reformatting my personal computer almost a week now and I have been experiencing errors with Windows every time I set it up and I end up reformatting again and start the whole process and same problem and same process....

It really upset me that I can't even check my e-mail on the web....I even went on replacing my Windows Installer and I still encounter problem on the new Installer....

So finally I decided to use my existing Installer before I ask for technician to do it....

Thank goodness it finally works and hoping that I wont be having problem again...

I felt so bad that I can't get online...

Official Google Reader Blog: Pick your friends!

SIck Sick Sick!!!

It has been 3 days now that I was not able to come to work due to my sickness "Losse Bowel Movement" or so called LBM, I was in the office last Monday when this started, I really hate the feeling of it and specically if you need to go to the john every 30 minutes, I have taken medicine and sad to say the nurse gave me 2 loperamide in just one hour and still the sensation of it still remains afterwards, so I decided to go home and seek permission....

On the next day the LBM stops but the sad part is that I'm suffering from a tremendous stomach ache due to the medication I have taken, I suffer from constipation and this is the 3rd day and I really hate not coming to work....

I have asked a doctor and he told me that I should not have taken two loperamide in the spun of 2 hours because that's why I got constipated ......

I have learned my lesson about this sickness.....

Hoping that I will be able to come for today....I will certainly do my best to got work for I miss a lot already....

Thanks..My Computer is now Working!!!

After I have lost my internet connection, I have decided to re-format my PC, since my provider mention that my internet connection will be reconnected between 24 to 48hrs at that time...

To lessen the boredom that I don't have internet service I have decided to re-format my PC....

I don't know what went wrong and after reformatting it I end up experiencing a lot of errors...

I did try numerous time formatting my hard drive after 24 hours of patience and hard work i finally have it worked....but I still have a problem because when I tried downloading yahoo messenger it did not work...

I give it a rest for now and I will try to figured it out later...

Thanks...I have Broadband Again!!!

It's been 4 days that I don't have internet connection due to some problem with my ISP, I am very thankful now that finally i was able to log in to the net/surf the net....

It's so aggravating knowing that I can go online and was not able to check my e-mail...and those days that I don't have internet connection at home, I even go to my relatives place and ask them if they can spare me some time to use their PC and go online for a very simple reason..."I don't Have Internet Connection"...

I am only hoping that this incident never happen again...because if it does...I might consider change ISP....

I love my ISP but if they fail to provide service and did not meet the time they promise...that is something else, since its OK now...I'm only hoping that it wont be disconnect again anytime soon.....heheheheh

Beginning of Fall TV Season!!!

No Broadband Connection!!!

It's been 3 days now that I don't have broadband service at home and it felt bad that I was not able to update some of the things that I need to do on my computer, I need to step out of my apartment and go to the nearest internet cafe so that I will be able to check my e-mail and my blog...

Hoping that my internet provider will be able to resolve the issue in regards to my internet connection...they promise that it will be connected again anytime this Monday...

Jokes with Reader's Digest!!!

I love this widget, I have learned a lot of jokes from it

Make laughter a part of your daily routine with funny jokes, hilarious cartoons and silly photos from ReadersDigest.com. Bonus: Watch a new stand-up comedy video every day!

Daily Fun with Reader's Digest!!!

First and foremost, I love Reader's Digest, since I was a kid I have been reading it, I even ask my mom to buy me one everytime we run to a book store, I must say that this is where I have learned my english aside from the fact that its being teach in the school...

I am not a wide reader person but having readers digest on my bag every now and then is a different story, especially when I read about jokes and Funny Cartoons in it, there is so many infomation you can learn from readers digest...

I also visit the website "Readers Digest" to learn more at least once or twice a week. now! One good thing about readers digest is that I can now include a ReadersDigest.com Widgets to my website for my favorite jokes in RD Laughs Main , Funny Cartoons that makes me wonder and laughs, the Stand-up Videos which are so interesting, I really enjoy this a lot, reading jokes, watching the videos is one way to uplift your spirit or get away from tension in some point aside from the fact it makes you laugh...

Aside from jokes widget, you'll be happy to know that you can also enjoy the Reader's Digest Word Power were in you can enhance your vocabulary, and boost your brainpower, by simply playing the word power game with your friends or family member....

Not just that, you can also earn something in return with your funny photos, which turn to be something different and can give laughter to the person looking at it...

Be part of the Reader's Digest and believe me that is one good way to put a smile on your face aside from its educational....

Remember: Laughter is the best medicine and with Reader's Digest you learn more.....

Happy B-day to Our Baby CJhay!!!

It's been so many years that were been together, We value and treasure the times that we spent for all those years...Take care always....We love you....HAPPY BIRTHDAY TO YOU BABY!!!! An you have many more to come!!!!

Here is a compilation of CJhay's pictures...Hope you'll like it...especially you our Baby!!!
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Again Happy Birthday and We love you.......