Good Phone Service - Poor Customer Relation!!!

I have PLDT (Philippine Long Distance Telecommunications) for my phone and internet service, the phone and the internet is good, since I have their service for nearly 2 years I have not encountered and problem not my line got disconnected and talking about internet connections, its fast and very seldom you'll encounter intermittent connection.

I have 2 lines and decided to disconnected my other phone and wish to transfer my existing phone to a different conduit, I tried doing it myself but i cannot locate the exact location of my existing line and I decided to call PLDT customer service to request a technician to come to my place and help me on this.

I called them last Monday and they promise that it the line man will be in premise between 24 to 48 hours, last Wednesday I called again to follow up my request because its around 5pm already and no one showed up, and found out that there are request made for me.

I was disappointed knowing this, I stay calm and try to understand the mistake of the first representative that I spoke with, we reprocess the same request and they mentioned that they will do it as a priority request and imagine that up to this date i have not seen a technician from PLDT in my area.

Yesterday, I called them again and the representative that I have on the line cannot give me any definite answer, I stay calm, and ask her nicely to hand over the call to her supervisor. Guess what no available supervisor because they are currently engage with a call, possibly because I have spoken to numerous agent and no one can give me a direct answer to a very simply question which "what happen and when can I expect a line man", maybe some customer also is having problem with their customer relation that they cannot resolve an issue on agent level and supervisor need to handle the calls.

The representative promise me that her supervisor will call me anytime yesterday and I have waited all day for that call because I needed a feedback, I called them again and the alibi is that she is on break and will call me after 2 minutes, 3o minutes had pass and still no call, I called them again for the last time because it is really tiring and I decided to cancel the service and go with somebody else, while demanding for a supervisor the agent told me that she is calling me so I hung up the phone and finally I was able to speak to a supervisor after 5 days.

The supervisor promise me again for another call back to give the details or confirmation about my request. It's almost night here and still no call from her. I decided to call them and ask for her but she is on a call, the representative that spoke with mentioned that it is confirmed that that technician will be on my place after lunch tomorrow. I am hoping it to happen.

If not only for nice connection of PLDT service I will definitely terminate my account with them and go with another provider.

Tommorow is their last chance and if still nothing happened I have no choice but to terminate their service.

Good luck to me. I am only sharing my experience and thanks for reading....

Have a nice day and keep on smiling...